Get WatchDog Premium Support
WatchDog Premium support includes either Partner Premium Support or End User Premium Support, the details of which are outlined below. Premium support offerings include the following:
- “24x7” / 365 day phone support (Ruckus Hotline Number)
- Chat, Phone, Web, Forum support
- Software updates and upgrades
- Controller Advance Replacement - overnight priority delivery for replacements that are shipped within one business day. Advance Replacement for Access Points (indoor and outdoor) are also available as a separate contract. For installations with 10 or more APs of the same type, self-sparing may be a desirable option.
Benefits Overview
| Support Services | No Support | Premium Support |
|---|---|---|
| Quick Access Dashboard | Yes | Yes |
| Case and RMA Solutions | NO |
Yes |
| Knowledge Base | Limited | Yes |
| Product Info | No | Yes |
| Training Access | Yes | Yes |
| Forums | Yes | Yes |
| Software Updates and Upgrades |
No | Yes |
| Controller Advance Replacements | No | Yes |
Contact Us
Submit the form below if you would like to purchase a support contract or receive more information about our premium support programs. Someone from sales will contact you.